CleanLab Privacy Policy

CleanLab (“we,” “our,” “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your personal information when you use our services.

1. Information We Collect

We may collect the following types of information when you interact with CleanLab:

• name, email address, phone number, delivery address, payment details.
• login details, subscription settings, order history.
• laundry preferences, pickup/delivery times, and communications with our support team.
• IP address, browser type, operating system, cookies, and usage data from our website (www.yourcleanlab.com).
  

2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our laundry and cleaning services.
• Process payments and send invoices.
• Communicate with you about orders, subscriptions, promotions, or service updates.
• Ensure the safety, quality, and reliability of our services.
• Comply with legal obligations.
  

3. Sharing of Information

We do not sell your personal information. We may share information with:

• trusted third parties who help us operate payments, IT infrastructure, or logistics.
• when required by law or to protect our legal rights.

All partners and providers are contractually required to handle your data securely and in compliance with applicable privacy laws.

4. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and to understand how our website is used. You can manage or disable cookies in your browser settings, but some features of our site may not function properly without them.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After that, your data will be deleted or anonymized.

6. Your Rights

Depending on applicable law (such as GDPR in the EU), you may have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Restrict or object to our processing of your data.
• Withdraw consent at any time (where processing is based on consent).
  

To exercise your rights, please contact us at support@yourcleanlab.com.

7. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website (www.yourcleanlab.com/privacy), and significant updates will be communicated to you by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@yourcleanlab.com

Website: www.yourcleanlab.com